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Frequently Asked Questions
EQX is a radically new central cryptocurrency exchange that focuses on transparency and user experience. By operating completely transparently and publicly disclosing all financials in real-time, users can have peace of mind that their crypto is in good, secure, and trustworthy hands. From spot trading to onramps, users will always know and understand the fee structure to make informed decisions. No gotchas or strings attached. EQX will be the most transparent company in the crypto market.
Operate Honestly and Completely Transparent
All company financials made public and updated in real-time.
Security Focused Above All Else
Security is the foundation of trust and adoption. Protect users from themselves and bad actors.
Simplify The Crypto Experience
Simplify the entire experience from onboarding to KYC to make crypto seamless and accessible for mass consumers.
We aim to onboard the masses to crypto with our intuitive platform and user experience. By proving that trust and transparency are differentiators in the market, we aim to get any crypto user, regardless of experience levels, onboarded to crypto with EQX. From crypto enthusiasts who have been burned by crypto exchanges with high fees or poor customer support, to crypto newbies looking for a secure exchange with seamless onboarding, to crypto curious users who seek a regulated platform that’s easy to use with straightforward pricing. EQX is committed to offering transparency with 24/7 real-time financials, fair pricing, seamless and intuitive UI, and a regulated security-focused platform that users will be delighted by the thoughtful user-centric design.
Our approach to trust and transparency is our true differentiator. Our mission is to accelerate trust in the crypto industry by being the first private company to publicly disclose all financials in real-time. And our vision is to be the most trusted entry point for crypto.
The Most User Friendly Experience
EQX will have the lowest barrier to entry and an interface that users will love and tell their friends about. We aim to be the best crypto experience you will ever have.
- Reduce Trading Anxiety Friendly UI that keeps users informed and educated at every step. Set expectations with users early and often.
-Unmatched Transparency EQX’s commitment to real-time financial disclosure sets a new standard in the industry.
Responsible Crypto Where Honesty is the Norm
EQX is committed to ethical practices. We prioritize transparency, fairness, and accountability, ensuring our operations are not only profitable but also responsible and trustworthy.
- Crypto Exchanges are Black Box We offer straightforward and transparent pricing, so users always know what they’re paying and why.
- Fair Pricing No hidden fees or misleading charges; clear and fair pricing for all transactions. Live competitor fee comparison tool so users always know what others are charging and can make informed decisions.
Users Centric in Everything We Do
Our customers come first. We focus on their needs and feedback to continuously improve our product and services.
- Build a Community Build an ecosystem of users who love us, believe in our mission, and are supportive and engaged.
- Building Customers for Life We want you to be in it for the long haul, so we always prioritize long term value for our users over short term profits.
In order to accelerate users’ trust in us, we must be transparent in everything we do. At EQX, we're not just building a platform; we're crafting an experience. Here's how we're turning transparency from a buzzword into reality:
1. Open Book Operations: Every transaction, every fee, every decision—all visible and traceable. We are the first company to ever publicly disclose all our company financials in real-time.
2. Community as an Extension of our Team: Your voice shapes our future. We want you to be a key part of our journey to build something radically different, and awesome. And, have fun doing it too.
3. Real-Time Auditing: Our books are always open, always up-to-date. No more waiting for annual reports.
4. Education First: We're not just giving you tools; we're teaching you how to use them. Financial literacy for all!
5. Ethical Innovation: We move fast, but we don't break things—especially not your trust.
We will soon launch a Transparency Hub on our website where anyone will be able to view our real time P&L, balance sheet, proof of reserve, and all trading & company metrics and KPI’s. Our team is currently hard at work on developing this hub, and we’ll be sure to keep you updated along the way on Medium and our official blog.
We’d love to have you join us on our journey and help test out our brand new platform when it’s ready.
EQX is still in development and is set to release its early alpha for waitlist users by the end of 2024.
We are developing EQX to be mobile-first to meet the needs of our users. We will also be available on any browser and desktop shortly after our mobile application is launched.
If our mission and vision resonates with you, please reach out to us at our email:
hello@eq.exchange
There are lots of ways to join our mission. We are always looking to do better and improve, so if you have any suggestions or feedback, you can always reach out to us via that email, or on any one of our social channels.
The best way to stay up to date would be to sign up to our waitlist and newsletter. We’re also everywhere on socials, so give us a follow!