EQ Exchange (EQX) Privacy Policy

Effective Date: August 29th, 2024

1. Introduction

Welcome to EQ Exchange (or "EQX"). Your privacy is of paramount importance to us. This Privacy Policy explains how EQ Exchange, Inc. ("EQ Exchange," "EQX," "we," "us," or "our") collects, uses, shares, and protects your personal information when you interact with our website, mobile applications, and services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information from you in several ways:

2.1 Information You Provide to Us

  • Personal Identification Information: This includes your name, email address, phone number, postal address, and other contact details.
  • Financial Information: We collect bank account details, transaction history, and other payment-related information when you use our Services.
  • Verification Information: Government-issued identification, proof of address, and other documents necessary for identity verification.

2.2 Information We Collect Automatically

  • Usage Information: Details about your interactions with our Services, such as IP address, browser type, device information, and usage patterns.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of our Services and to improve your experience.

2.3 Information from Third Parties

  • Third-Party Services: We may receive information about you from third parties, such as identity verification services, public databases, and other partners.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To create and manage your account, process transactions, and provide customer support.
  • Compliance and Security: To comply with legal obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements, and to detect, prevent, and respond to fraud, security breaches, and other harmful activities.
  • Communication: To send you updates, marketing communications, and other information about our Services.
  • Personalization: To tailor the content and features of our Services to your preferences.
  • Analytics: To understand how our Services are used and to improve them.
  • Legal and Regulatory Obligations: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your personal information under the following circumstances:

  • With Service Providers: We may share your information with vendors and service providers who perform functions on our behalf, such as payment processing, identity verification, data analysis, and marketing services.
  • For Legal Reasons: We may share your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of EQ Exchange (EQX), our users, or others.
  • In Business Transfers: If we are involved in a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with your explicit consent.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request the correction of inaccurate or incomplete information.
  • Deletion: The right to request the deletion of your personal information.
  • Objection: The right to object to certain processing activities.
  • Portability: The right to request the transfer of your personal information to another service provider.

To exercise your rights, please contact us at [email protected]

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the information and the purposes for which it was collected.

8. Cookies and Similar Technologies

EQ Exchange (EQX) uses cookies, web beacons, and other tracking technologies to enhance your experience, provide personalized services, and analyze usage of our Services. Cookies are small data files stored on your device that allow us to recognize your device and remember your preferences. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use some features of our Services.

9. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and events. You can opt out of receiving marketing emails by following the unsubscribe instructions included in each email. Even if you opt out of marketing communications, we may still send you non-promotional emails related to your account or transactions.

10. International Data Transfers

EQ Exchange (EQX) operates globally, and your information may be transferred to and processed in countries outside of your country of residence, including countries that may not have the same data protection laws as your home country. We will take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

11. Third-Party Services and Content

Our Services may contain links to third-party websites, services, or content that are not owned or controlled by EQ Exchange (EQX). This Privacy Policy does not apply to those third-party services, and we encourage you to review the privacy policies of those third parties before interacting with them.

12. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by revising the "Effective Date" at the top of this policy. If the changes are significant, we may provide additional notice, such as via email or through our Services.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

EQX HOLDINGS PTE. LTD..
3 Temasek Avenue #17-01 Centennial Tower Singapore 039190
[email protected]

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